Frequently Asked Questions

Is Zenqui free?

You can create a free account, complete onboarding, and access selected meditations and wellness content. A paid membership unlocks the full member library and premium features.

What is included with a Zenqui membership?

Membership includes access to premium meditations, guided wellness content, journaling prompts, mood and habit tracking, sleep-focused resources, and member-only digital content.

Can I cancel my membership at any time?

Yes. You can cancel your monthly membership at any time through your account or by contacting info@zenqui.co. Your access will continue until the end of the period already paid for.

Does Zenqui offer refunds?

Payments are generally non-refundable once access has been provided, except where a refund or another remedy is required by applicable law.

Do I need an account to make a purchase?

Physical products may be purchased as a guest. Digital products require an account so they can be saved and accessed from your Zenqui Library.

What happens if my membership expires?

Digital products purchased separately will remain available to you. Content included only with your membership will become locked until you renew.

Is my journal private?

Your journal entries are intended to remain private within your account. Zenqui does not routinely read your entries, although limited authorized access may occur when necessary for technical support, security, or legal compliance.

Can I delete my account?

Yes. You can request account deletion through your account settings, where available, or by emailing info@zenqui.co. Deletion may permanently remove your journal entries, progress, preferences, and other saved information.

Is Zenqui a therapy or medical service?

No. Zenqui is a wellness and personal-development platform. It does not provide medical advice, diagnosis, therapy, psychiatric treatment, crisis support, or emergency services.

Who can use Zenqui?

Zenqui is intended for adults aged 18 and over.

What payment methods are accepted?

Zenqui may accept payments through Stripe, PayPal, Wompi, and other payment options displayed during checkout.

Can I access Zenqui in English and Spanish?

Yes. Zenqui is designed to provide platform information and wellness content in both English and Spanish.

Can I use Zenqui on my phone?

Yes. Zenqui can be accessed through compatible mobile devices and web browsers. Available features may vary depending on your device and platform version.

What should I do if I cannot access my account or purchase?

Contact info@zenqui.co using the email address linked to your account and include a brief description of the issue. Do not send your password or full payment-card details.